Build Strong Relationships with Proactive Interactions
Make data-driven decisions, unlock a deeper understanding of every customer, and turn plain numbers into actionable insights facilitating customer satisfaction and business success.
Experience Customer Relationship Optimization
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In-Depth Customer Understanding
Close the feedback loop from customer support interactions, leading to actionable insights. Configure automated surveys after Zendesk ticket closure to gain authentic data from customers.
Proactive Problem-Solving
Leverage Qwary surveys to predict issues customers are facing and proactively deliver solutions. Reach out to at-risk customers and prevent churn.
Build Stronger Relationships: Improve Customer Experiences and Satisfaction
Automated Feedback Capture
Qwary allows Zendesk users to deploy targeted surveys after ticket closure to capture valuable customer feedback and sentiments while they are fresh. You can customize surveys based on ticket priority, eliminate manual feedback analysis, and streamline post-ticket feedback loops.
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Real-Time Results Integration
Harness real-time data integration with bidirectional relationships between Qwary and Zendesk. Seamlessly synchronize customer response data and CSAT scores from Qwary surveys to Zendesk tickets. Empower your customer support executives with immediate access to response data, leading to personalized follow-up and proactive issue resolution.
Track User NPS
Always stay in touch with your end-users by tracking their experiences with your services with a quantitative analysis. Identify at-risk customers based on Zendesk ticket history and track improvements over time. You can measure the impact of changes in products, new launches, and outreach strategies quickly, fostering continuous improvement.
